Affective Learning Outcomes in Workplace Training: A Test of Synchronous vs. Asynchronous Online Learning Environments

  • Martha Cleveland-Innes Athabasca University
  • Mohamed Ally Athabasca University


Research employing an experimental design pilot-tested two delivery platforms, WebCT ™ and vClass ™, for the generation of affective learning outcomes in the workplace. Using a sample of volunteer participants in the help-desk industry, participants were randomly assigned to one of the two types of delivery software. Thirty-eight subjects participated from 10 different corporations across Western Canada. Course-delivery observations suggested greater engagement and more interaction among participants in the WebCT ™ group. Exam scores showed a higher mean for the WebCT ™ group, but differences between means were not statistically significant.