@article{Nelson_2016, title={Improving Reference Service with Evidence}, volume={11}, url={https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/26016}, DOI={10.18438/B8SK7D}, abstractNote={No abstract.}, number={1}, journal={Evidence Based Library and Information Practice}, author={Nelson, Bonnie R.}, year={2016}, month={Mar.}, pages={115–121} }