@article{McKnight_Booth_2010, title={Identifying Customer Expectations is Key to Evidence Based Service Delivery}, volume={5}, url={https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/7148}, DOI={10.18438/B89G8D}, abstractNote={The authors look at the specific links between Evidence Based Library and Information Practice and the Customer Value Discovery methodology.}, number={1}, journal={Evidence Based Library and Information Practice}, author={McKnight, Susan and Booth, Andrew}, year={2010}, month={Mar.}, pages={26–31} }