SHARMA, Ansh; BARRETT, Kathryn; STAPELFELDT, Kirsta. Natural Language Processing for Virtual Reference Analysis. Evidence Based Library and Information Practice, [S. l.], v. 17, n. 1, p. 78–93, 2022. DOI: 10.18438/eblip30014. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30014. Acesso em: 6 sep. 2025.