SHAMCHUK, Lisa. Improving Chat Reference Referrals Through Enhanced Communication, Empathetic Protocols, and Evidence Based Training Practices . Evidence Based Library and Information Practice, [S. l.], v. 21, n. 1, p. 203–205, 2026. DOI: 10.18438/eblip30912. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30912. Acesso em: 17 mar. 2026.