HAYES, Julia. Discrepancies Found in Librarian and Patron Perceptions of Successful Virtual Chat Interactions . Evidence Based Library and Information Practice, [S. l.], v. 21, n. 1, p. 194–196, 2026. DOI: 10.18438/eblip30937. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30937. Acesso em: 17 mar. 2026.