HALLING, T. D.; CARRIGAN, E. Navigating User Feedback Channels to Chart an Evidence Based Course for Library Redesign. Evidence Based Library and Information Practice, [S. l.], v. 7, n. 1, p. 70–81, 2012. DOI: 10.18438/B81W35. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/10207. Acesso em: 27 sep. 2022.