ARNASON, H. K.; REIMER, L. Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems. Evidence Based Library and Information Practice, [S. l.], v. 7, n. 1, p. 22–40, 2012. DOI: 10.18438/B8NP6T. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/11654. Acesso em: 3 oct. 2022.