ABBOTT, Wendy Anne. Persuasive Evidence: Improving Customer Service through Evidence Based Librarianship. Evidence Based Library and Information Practice, [S. l.], v. 1, n. 1, p. 58–68, 2006. DOI: 10.18438/B8H59J. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/13. Acesso em: 12 jun. 2024.