MCKENNA, Julie. Best Reference Practices are Not Observed in Telephone Ready Reference Services. Evidence Based Library and Information Practice, [S. l.], v. 3, n. 2, p. 32–34, 2008. DOI: 10.18438/B89K59. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/1487. Acesso em: 28 mar. 2024.