DALTON, M. Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery. Evidence Based Library and Information Practice, [S. l.], v. 7, n. 4, p. 82-95, 2012. DOI: 10.18438/B8WP5M. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/17442. Acesso em: 10 aug. 2020.