WAUGH, Jennifer. Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students. Evidence Based Library and Information Practice, [S. l.], v. 8, n. 1, p. 19–34, 2013. DOI: 10.18438/B8WS48. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/17911. Acesso em: 25 apr. 2024.