NEUROHR, Karen; ACKERMANN, Eric; O'MAHONY, Daniel P.; WHITE, Lynda S. Coding Practices for LibQUAL+® Open-Ended Comments. Evidence Based Library and Information Practice, [S. l.], v. 8, n. 2, p. 96–113, 2013. DOI: 10.18438/B80G6V. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/19648. Acesso em: 22 jun. 2025.