LEWIS, V.; HILLER, S.; MENGEL, E.; TOLSON, D. Building Scorecards in Academic Research Libraries: Performance Measurement and Organizational Issues. Evidence Based Library and Information Practice, [S. l.], v. 8, n. 2, p. 183–199, 2013. DOI: 10.18438/B8T02Z. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/19650. Acesso em: 17 aug. 2022.