SHEN, Lisa. Reference Desk Employees Need Both Research Knowledge and Technical Skills for Successful Reference Transactions. Evidence Based Library and Information Practice, [S. l.], v. 9, n. 4, p. 55–57, 2014. DOI: 10.18438/B8F617. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/23026. Acesso em: 18 apr. 2024.