NELSON, B. R. Improving Reference Service with Evidence. Evidence Based Library and Information Practice, [S. l.], v. 11, n. 1, p. 115–121, 2016. DOI: 10.18438/B8SK7D. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/26016. Acesso em: 30 sep. 2022.