WADSON, K. Secret Shopping is an Effective Tool for Identifying Local Patterns in Library User Experience. Evidence Based Library and Information Practice, [S. l.], v. 11, n. 4, 2016. DOI: 10.18438/B8T320. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/28141. Acesso em: 6 dec. 2022.