HART, S.; AMOS, H. The Library Assessment Capability Maturity Model: A Means of Optimizing How Libraries Measure Effectiveness. Evidence Based Library and Information Practice, [S. l.], v. 13, n. 4, p. 31–49, 2018. DOI: 10.18438/eblip29471. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/29471. Acesso em: 2 feb. 2023.