SENIOR, H.; WARD, T. A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries. Evidence Based Library and Information Practice, [S. l.], v. 14, n. 4, p. 128-159, 2019. DOI: 10.18438/eblip29556. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/29556. Acesso em: 6 aug. 2020.