MACDONALD, H. Analysis of Question Type Can Help Inform Chat Staffing Decisions. Evidence Based Library and Information Practice, [S. l.], v. 15, n. 2, p. 156-158, 2020. DOI: 10.18438/eblip29727. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/29727. Acesso em: 6 aug. 2020.