HALL, S. J. Communication Breakdown: Librarian and Student Approaches to Virtual Reference Differ. Evidence Based Library and Information Practice, [S. l.], v. 1, n. 3, p. 70–72, 2006. DOI: 10.18438/B8V889. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/65. Acesso em: 4 oct. 2022.