BIELAVITZ, Tom. The Balanced Scorecard: A Systemic Model for Evaluation and Assessment of Learning Outcomes?. Evidence Based Library and Information Practice, [S. l.], v. 5, n. 2, p. 35–46, 2010. DOI: 10.18438/B83S5H. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/6928. Acesso em: 28 mar. 2024.