MCKNIGHT, Susan; BOOTH, Andrew. Identifying Customer Expectations is Key to Evidence Based Service Delivery. Evidence Based Library and Information Practice, [S. l.], v. 5, n. 1, p. 26–31, 2010. DOI: 10.18438/B89G8D. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/7148. Acesso em: 23 apr. 2024.