MCKNIGHT, Susan; BERRINGTON, Mike. Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery. Evidence Based Library and Information Practice, [S. l.], v. 3, n. 1, p. 33–52, 2008. DOI: 10.18438/B86G73. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/920. Acesso em: 29 mar. 2024.