HALL, Stephanie. Collaborative Chat Reference Service Effectiveness Varies by Question Type for Public Library Patrons. Evidence Based Library and Information Practice, [S. l.], v. 3, n. 1, p. 72–74, 2008. DOI: 10.18438/B8T909. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/937. Acesso em: 28 apr. 2024.