HOWE, Carol D. Users of Virtual Reference Are More Satisfied with the Service They Receive than the Providers of that Service Think They Are. Evidence Based Library and Information Practice, [S. l.], v. 6, n. 2, p. 36–38, 2011. DOI: 10.18438/B8491G. Disponível em: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/9927. Acesso em: 12 jul. 2024.