Sobol, Barbara, Aline Goncalves, Mathew Vis-Dunbar, Sajni Lacey, Shannon Moist, Leanna Jantzi, Aditi Gupta, Jessica Mussell, Patricia L. Foster, and Kathleen James. 2023. “Chat Transcripts in the Context of the COVID-19 Pandemic: Analysis of Chats from the AskAway Consortia”. Evidence Based Library and Information Practice 18 (2):73-92. https://doi.org/10.18438/eblip30291.