Sharma, Ansh, Kathryn Barrett, and Kirsta Stapelfeldt. “Natural Language Processing for Virtual Reference Analysis”. Evidence Based Library and Information Practice 17, no. 1 (March 15, 2022): 78–93. Accessed July 23, 2024. https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30014.