Halling, Thomas Derek, and Esther Carrigan. “Navigating User Feedback Channels to Chart an Evidence Based Course for Library Redesign”. Evidence Based Library and Information Practice 7, no. 1 (March 9, 2012): 70–81. Accessed September 27, 2022. https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/10207.