Sullo, Elaine. “Chat Transcript Analysis Reveals That Undergraduate Students Are Open to Instruction, While Instructors and Librarians Care About Supporting Student Learning”. Evidence Based Library and Information Practice 12, no. 1 (March 15, 2017): 128–130. Accessed March 28, 2024. https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/28653.