Warner, Adrienne, and David A. Hurley. “Does the READ Scale Work for Chat? A Review of the Literature”. Evidence Based Library and Information Practice 16, no. 3 (September 15, 2021): 122–139. Accessed November 27, 2021. https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/29947.