1.
Arnason HK, Reimer L. Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems. EBLIP [Internet]. 2012 Mar. 9 [cited 2022 Sep. 27];7(1):22-40. Available from: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/11654