1.
Lewis V, Hiller S, Mengel E, Tolson D. Building Scorecards in Academic Research Libraries: Performance Measurement and Organizational Issues. EBLIP [Internet]. 2013 Jun. 11 [cited 2022 Jan. 26];8(2):183-99. Available from: https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/19650