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• Local Users, Consortial Providers: Seeking Points of Dissatisfaction with a Collaborative Virtual Reference Service

  Kathryn Barrett, Sabina Pagotto

  2-20

  2019-12-12

• Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems

  Holly Kristin Arnason, Louise Reimer

  22-40

  2012-03-09

• Abstracts of Papers and Poster Sessions of the 4th International Evidence Based Library and Information Practice Conference: Transforming the Profession

  Editorial Team

  3-54

  2007-06-05

• Does the READ Scale Work for Chat? A Review of the Literature

  Adrienne Warner, David A. Hurley

  122-139

  2021-09-15

• Individualized Research Consultations in Academic Libraries: A Scoping Review of Practice and Evaluation Methods

  Karine Fournier, Lindsey Sikora

  247-267

  2015-12-13

• Doing More with a DM: A Survey on Library Social Media Engagement

  Jason Wardell, Katy Kelly

  97-118

  2022-09-19

• Natural Language Processing for Virtual Reference Analysis

  Ansh Sharma, Kathryn Barrett, Kirsta Stapelfeldt

  78-93

  2022-03-15

• May I Borrow a Stapler? Is This All Students Ask at the Service Desk in a University Library?

  Liv Inger Lamøy, Astrid Kilvik

  32-45

  2021-09-15

• Data-Driven Decision Making: An Holistic Approach to Assessment in Special Collections Repositories

  Melanie Griffin, Barbara Lewis, Mark I. Greenberg

  225-238

  2013-06-10