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• Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems

  Holly Kristin Arnason, Louise Reimer

  22-40

  2012-03-09

• Taking a Page from Retail: Secret Shopping for Academic Libraries

  Kathryn Crowe, Agnes Kathy Bradshaw

  40-56

  2016-03-15

• Abstracts of Papers and Poster Sessions of the 4th International Evidence Based Library and Information Practice Conference: Transforming the Profession

  Editorial Team

  3-54

  2007-06-05

• 3rd International EBL Conference - Abstracts of Papers and Poster Sessions

  EBLIP EBLIP

  112-135

  2006-03-15

• The Possibilities are Assessable: Using an Evidence Based Framework to Identify Assessment Opportunities in Library Technology Departments

  Rick Stoddart, Evviva Weinraub Lajoie

  29-43

  2014-12-09

• Electronic Resource Availability Studies: An Effective Way to Discover Access Errors

  Sanjeet Mann

  30-49

  2015-09-13

• Embedded Academic Librarianship: A Review of the Literature

  Stephanie J. Schulte

  122-138

  2012-12-11

• Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery

  Michelle Dalton

  82-95

  2012-12-11