The Frustrated Nerds Project - Resources for Systems Administrators in Higher Education: A Resource Webliography.
Systems Architects and Information Technology administrators working in higher education help faculty, staff, and student computer users. Yet, who helps them? What resources do these professionals value? A case study was conducted using purposeful sampling and data collection through electronic interview to gather the preferred information-seeking methods and resources used by experienced computer systems professionals. Findings were consolidated and organized into a list of their recommended resources for researching solutions to the complex logistical problems that arise in the day-to-day support and administration of information technology at higher education institutions. This webliography is designed to aid systems administrators as well as librarians who serve an information-seeking, technology-savvy clientele. [ABSTRACT FROM AUTHOR]
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Copyright (c) 2010 Jessamyn Henninger, Susan Ward Aber
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