“We want it now and we want it easy”: Usability testing of an online health library for healthcare practitioners

Abstract

Introduction – The purpose of this study was to undertake website usability testing of the Saskatchewan Health Information Resources Partnership (SHIRP) online library website,. a digital library for healthcare providers working in the province of Saskatchewan, to determine whether the SHIRP website is intuitive for healthcare practitioners to use. Methods: Thirteen volunteers from four locations in the province participated in a usability test that included a portion devoted to the completion of tasks, as well as a series of semi-structured interview questions. Data were analyzed and themes were identified that were used to redesign the SHIRP website. Results – Nine out of the 13 main menu terms on the SHIRP website were problematic. A relatively low number of participants completed the assigned tasks on the first try. The SHIRP website was determined to be unwieldy and not completely intuitive. Conclusions – Asking front line healthcare providers what they need and want in an online library website should be the first step in creating or redesigning such a site. The time available to healthcare providers for doing library research is often limited, so the site needs to be simple, clean, and fast to use.