Tracking the Impact of Changes to a Provincial Library Service Model: The Results of Two Satisfaction Surveys
DOI:
https://doi.org/10.5596/c15-012Keywords:
survey, library websiteAbstract
Abstract: Introduction: Alberta Health Services (AHS) was created in 2009, merging 12 former health regions and three provincial health authorities. Library services that had previously operated independently across the province were amalgamated into a single provincial entity, Knowledge Resource Service (KRS). A survey of library services was conducted in 2011. Subsequent to that survey, the provincial library service underwent major changes, which culminated in the launch of a provincial library website in August 2013. Another survey was conducted in 2014 to determine the impact of these changes. Methods: AHS staff and physicians were surveyed in 2011 and 2014 using an electronic survey tool. The survey results were analyzed using descriptive statistics and the results reported as percentages. Results: This paper addresses the questions that are comparable between the two surveys. There were 1195 responses to the 2011 survey and 721 to the 2014 survey. Respondents in 2014 had less difficulty accessing the library website. Additionally, more respondents reported that using library resources prevented the occurrence of adverse events, from 13% in 2011 to 36% in 2014. Discussion: The drop in respondents reporting difficulties accessing information via the library website suggests that the new service model is effective in removing access barriers, enhancing the effectiveness of information resources for AHS staff and that the easier to find resources are helping to prevent adverse events.References
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2. Ranjit K, Veldhoen N. Implementing a Virtual Platform to Support a Province-Wide Library Service Transformation. JCHLA. 2014;35(2):80.
3. Perrier L, Farrell A, Ayala AP, Lightfoot D, Kenny T, Aaronson E, et al. Effects of librarian-provided services in healthcare settings: a systematic review. J Am Med Inform Assoc. 2014 Nov-Dec;21(6):1118–24. PMID: 24872341. doi: 10.1136/amiajnl-2014-002825.
4. Mi M, Gilbert CM. Needs assessment – prerequisite for service excellence. J Hosp Libr. 2007;7(4):31. PMID: 19250989. doi: 10.1016/j.encep.2007.11.008.
5. Turtle KM. A survey of users and non-users of a UK teaching hospital library and information service. Health Info Libr J. 2005 Dec;22(4):267–75. PMID: 16293169.
6. Medernach C, Franko J. Assessing the impact of information services in a regionalized health-care organization. Health Info Libr J. 2007 Dec;24 Suppl 1:46–56. PMID: 18005294.
7. Urquhart CJ, Davies R. Assessing the impact of information on evidence-based nursing practice: the EVINCE (Establishing the Value of Information to Nursing Continuing Education) project. Top Health Inf Manage. 1997;11;18(2):53–63. PMID: 10174730.
8. Marshall JG, Sollenberger J, Easterby-Gannett S, Morgan LK, Klem ML, Cavanaugh SK, et al. The value of library and information services in patient care: results of a multisite study. J Med Libr Assoc. 2013 Jan;101(1):38–46. PMID: 23418404. doi: 10.3163/1536-5050.101.1.007.
9. Bartlett JC, Marshall JG. The value of library and information services in patient care: Canadian results from an international multisite study. JCHLA. 2013;34(3):138–46.
10. Aitken EM, Powelson SE, Reaume RD, Ghali WA. Involving Clinical Librarians at the Point of Care: Results of a Controlled Intervention. Acad Med. 2011 Dec;86(12): 1508–12. PMID: 22030761. doi: 10.1097/ACM.0b013e31823595cd.
11. Baker GR, Norton PG. Adverse events and patient safety in Canadian health care. CMAJ. 2004 Feb 3;170(3):353–4.
12. Marshall J, Morgan J, Klem M, Thompson C, Wells A. The Value of Library and Information Services in Nursing and Patient Care. OJIN. 2014;19(3).
13. Younger P. Internet-based information-seeking behaviour amongst doctors and nurses: a short review of the literature. Health Info Libr J. 2010;27(1):2–10. PMID: 20402799. doi: 10.1111/j.1471-1842.2010.00883.x.
14. Weightman A, Urquhart C, Spink S, Thomas R. National Library for Health Library Services Development Group. The value and impact of information provided through library services for patient care: developing guidance for best practice. Health Info Libr J. 2009 Mar;26(1): 63–71. PMID: 19245645. doi: 10.1111/j.1471-1842.2008.00782.x.
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Published
2015-08-01
How to Cite
Hurrell, C., Powelson, S. E., & Jensen-Ross, C. (2015). Tracking the Impact of Changes to a Provincial Library Service Model: The Results of Two Satisfaction Surveys. Journal of the Canadian Health Libraries Association Journal De l’Association Des bibliothèques De La Santé Du Canada, 36(2), 39–44. https://doi.org/10.5596/c15-012
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