@article{Mason_2006, title={New Directions in Reference}, volume={27}, url={https://journals.library.ualberta.ca/jchla/index.php/jchla/article/view/24046}, DOI={10.5596/c06-038}, number={4}, journal={Journal of the Canadian Health Libraries Association / Journal de l’Association des bibliothèques de la santé du Canada}, author={Mason, Jeff}, year={2006}, month={Dec.}, pages={127} }