@article{Robertson_2014, title={Designing the Digital Experience: How to Use Experience Design Tools and Techniques to Build Websites Customers Love}, volume={31}, url={https://journals.library.ualberta.ca/jchla/index.php/jchla/article/view/27032}, DOI={10.29173/jchla/jabsc.v31i2.27032}, number={2}, journal={Journal of the Canadian Health Libraries Association / Journal de l’Association des bibliothèques de la santé du Canada}, author={Robertson, Diana}, year={2014}, month={Jul.} }