SABOWITZ, Norman; NICHOLLS, Brian. SHOCK TACTICS APPLIED TO THE PROBLEM OF USER APATHY IN IDENTIFYING USER NEEDS/(DES TACTIQUES DE CHOC DIRIGEES VERS LE PROBLEME D’APATHIE DES CLIENTS DANS L’IDENTIFICATION DE LEURS BESOINS). Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l’ACSI, [S. l.], 2022. Disponível em: https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/1517. Acesso em: 26 sep. 2024.