CAVANAGH, M. Re-Conceptualizing the ‘Reference Transaction’ – The Case for Interaction and Information Relationships at the Public Library Reference Desk. Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l’ACSI, [S. l.], 2013. DOI: 10.29173/cais210. Disponível em: https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/210. Acesso em: 19 oct. 2020.