VERGUEIRO, W.; DE CARVALHO, T. Quality in Brazilian Academic Libraries: Proposal of Indicators from the Customers’ Point of View. Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l’ACSI, [S. l.], 2013. DOI: 10.29173/cais28. Disponível em: https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/28. Acesso em: 21 oct. 2020.