BALL, Kathy. Deciphering Customer Perceptions of Academic Library Features. Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l’ACSI, [S. l.], 2016. DOI: 10.29173/cais848. Disponível em: https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/848. Acesso em: 28 mar. 2024.