Cavanagh, Mary. “Re-Conceptualizing the ‘Reference Transaction’ – The Case for Interaction and Information Relationships at the Public Library Reference Desk”. Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l’ACSI (October 30, 2013). Accessed November 11, 2024. https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/210.