Grad, Roland, Pierre Pluye, Jay Mercer, Bernard Marlow, Michael Shulha, and Janique Johnson-Lafleur,. “Gauging the Impact of Clinical Computer Mediated Communication: Validation of a New Assessment Method”. Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l’ACSI (October 30, 2013). Accessed April 24, 2025. https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/216.