Chan, Donna C., and Ethel W. Auster. “"Too Much Change in Too Little Time": Maintaining Professional Competence in a Public Library”. Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l’ACSI00 (October 15, 2013). Accessed October 19, 2020. https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/478.