School Librarians, Informal Learning and Digital Reference Services
Digital reference services support informal learning, and integrate it with formal education. Such services can promote the literacy of K-12 students by cultivating children’s desires to learn outside the classroom. Yet few school libraries offer digital reference services to students. This paper describes the use of formal,curriculum reflective, digital reference services that were used outside of school, by children who were seeking answers while pursuing informal learning. Findings and conclusions will be of interest to librarians who want to support informal learning through the use of digital reference services within their school libraries.
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