SPINNEY, Carling. Referral Strategies: A Learning Object for Chat Operators. Pathfinder: A Canadian Journal for Information Science Students and Early Career Professionals, [S. l.], v. 4, n. 1, p. 197–200, 2023. DOI: 10.29173/pathfinder83. Disponível em: https://journals.library.ualberta.ca/www.pathfinderjournal.ca/index.php/pathfinder/article/view/83. Acesso em: 22 apr. 2025.