A whole new world : Investigating the use of social media by the Vancouver Public Library to deliver services during the COVID-19 pandemic

Sam Vander Kooy

doi:10.29173/cais1215

A whole new world

Investigating the use of social media by the Vancouver Public Library to deliver services during the COVID-19 pandemic

Authors

Sam Vander Kooy Western University

DOI:

https://doi.org/10.29173/cais1215

Keywords:

social media, COVID-19, public libraries, crisis communication, virtual programming, thematic analysis

Abstract

This poster will present the results of a thematic analysis of the contents of the Vancouver Public Library’s (VPL) Instagram, Twitter, and YouTube feeds throughout the first wave of the COVID-19 pandemic (February 1^stto June 30^th, 2020) to better understand what types of crisis-related services and information they are providing to the public. This data will also be compared to Instagram, Twitter, and YouTube content from the same time period in 2019 to investigate whether the pandemic has changed VPL’s social media presence in any significant way.

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Published

2021-05-31

How to Cite

Vander Kooy, S. (2021). A whole new world : Investigating the use of social media by the Vancouver Public Library to deliver services during the COVID-19 pandemic. Proceedings of the Annual Conference of CAIS Actes Du congrès Annuel De l’ACSI. https://doi.org/10.29173/cais1215