A whole new world
Investigating the use of social media by the Vancouver Public Library to deliver services during the COVID-19 pandemic
Keywords:social media, COVID-19, public libraries, crisis communication, virtual programming, thematic analysis
This poster will present the results of a thematic analysis of the contents of the Vancouver Public Library’s (VPL) Instagram, Twitter, and YouTube feeds throughout the first wave of the COVID-19 pandemic (February 1st to June 30th, 2020) to better understand what types of crisis-related services and information they are providing to the public. This data will also be compared to Instagram, Twitter, and YouTube content from the same time period in 2019 to investigate whether the pandemic has changed VPL’s social media presence in any significant way.
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Copyright (c) 2021 Sam Vander Kooy
This work is licensed under a Creative Commons Attribution 4.0 International License.